Date of Award

12-2022

Document Type

Thesis

Degree Name

Master of Science (MS)

Department

Psychology

First Advisor

Jessica L. Wildman

Second Advisor

Amanda L. Thayer

Third Advisor

Theodore G. Petersen

Fourth Advisor

Robert A. Taylor

Abstract

While trust and distrust in subordinate-supervisor relationships have been studied and linked to numerous positive and negative discretionary workplace outcomes, research has largely overlooked the impact of their sub-dimensions, competence and intent, in these relationships. Furthermore, although there has been research noting the impact of emotional exhaustion on discretionary behaviors such as OCB and CWB, limited research has examined its impact on the relationship between trust/distrust in supervisors and the discretionary behaviors, as well as those pertaining to the sub-dimensions of trust and distrust and the behavioral outcomes. The current study analyzed a sample of 301 employees in the United States to explore the extent to which a subordinate’s trust or distrust in their supervisor’s competence or intent, and their interactions, impact subsequent discretionary behavioral outcomes (i.e., OCB and CWB). LPA, CFA, ANOVA and regression are the main statistical analyses imposed. Results support trust and distrust as distinct constructs. There is not support for the proposed contexts of sub-dimensional trust and distrust, but exhaustion is shown to be a moderator. Limitations include the small random sample, which inhibits the assumption of equal variance under the proposed contexts, as well as possible reduced variance from dichotomization of variables for analyses. This is due to the choice to use archival data in analysis

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