Document Type

Article

Publication Title

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Abstract

While quantitative research on trust in HATs is well-established, there is a significant gap in understanding individuals’ subjective experiences during trust violations and repair. This study explores how people perceive and respond to these events, guided by three key questions: (1) How do participants describe emotional and behavioral responses to trust violations and repair? (2) How do personality traits influence reactions? (3) What qualitative themes emerge in the dissolution of trust? Using a mixed-methods approach, participants engaged in a 1-hour simulated search-and-rescue mission with four autonomous agents. During the task, one agent committed two trust violations, followed by repair attempts across five conditions (none, individual agents, or full team). Trust ratings were collected throughout, and participants provided written reflections at the end. Qualitative responses and behavioral data were examined using regression and ANOVA. Five themes emerged: emotional responses, performance changes, blame attribution, loss of trust, and expectations of the violation. Exploratory analyses showed strong correlations among themes, and regression models suggested that individual differences and thematic responses explained significant variance in trust dissolution.

First Page

398

Last Page

402

DOI

10.1177/10711813251370747

Publication Date

2025

Download

Share

COinS