Date of Award


Document Type


Degree Name

Doctor of Philosophy (PhD)



First Advisor

Gary N. Burns

Second Advisor

Patrick D. Converse

Third Advisor

Lisa A. Steelman

Fourth Advisor

Emily Martinez-Vogt


Increased frequency of virtual work environments has changed the dynamics of boundary management decisions for employees and underscored the importance of organizations being aware and purposeful of how their norms will impact their employees. The goal of this study was to a) understand how organizations norms towards segmentation impact employee burnout, engagement, and enrichment, and b) how segmentation preferences, job demands, and job crafting strengthen these relationships. Two samples of participants were recruited from a mental health organization (N = 73) and mTurk (N = 80) to complete surveys on the variables for the study. Organizations with a norm for segmentation have a positive impact on employee’s ability to manage the boundaries in their work and family domains, and are associated with reduced levels of burnout, and higher levels of engagement and enrichment with family. Although individuals differ in their preference for segmentation, this study supports the idea that a preference for segmentation is associated with increased well-being, engagement at work, and positive experiences with family. Because people-facing job roles can often lead to higher job demands, it is necessary for employees to have an understanding of what tools or efforts they can take to positively impact their environment, along with what types of organizational segmentation norms align with their boundary management.


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